FAQ

Does it work with my theme's cart drawer and quick add?

Yes. The file goes on the cart line no matter how your theme adds to cart: a normal form, a cart drawer, a quick add window, or Buy it now. We tested it on Horizon, Dawn and other free Shopify themes. If something looks wrong on your theme, write to support@lit.dog and we'll fix it.

Can shoppers upload from their phone?

Yes. On a phone the upload area opens the photo library, the camera or the files app. iPhone photos (HEIC) are accepted.

Where do the files live?

In private cloud storage (Cloudflare R2). They're never public. Your staff open them through signed links from the Shopify admin.

What happens to uploads without an order?

They don't count against your plan and are deleted after 7 days.

Can I change the text shoppers see?

Yes: the label and help text of each field. The rest (buttons, messages) appears in the shopper's language: English, German, French, Spanish, Portuguese, Italian, Dutch, Japanese or Turkish.

Can shoppers see the files after ordering?

They see the file names on their order. The files themselves are only for you.

How do I remove the app?

Uninstall it in Settings → Apps. Files and data are deleted 48 hours later. Download anything you want to keep first.