Upload fields

An upload field asks shoppers for a file on the product page. You can have one field for all products or up to 10 fields for different products (for example "Front" and "Back", or a field only for posters).

Label and help text

The label is the heading above the upload area. It's also the name of the line item property on the order, for example Your logo: logo.png. Leave it empty to use "Upload your file" in the shopper's language.

The help text is a short line under the label: what should shoppers upload, which format works best.

Required or optional

With Shoppers must upload a file, Add to cart and Buy it now wait until a file is uploaded. If a shopper clicks Add to cart while a file is still uploading, the item is added the moment the upload finishes.

Which products show the field

File types and size

Allowed types: images (JPG, PNG, WEBP, HEIC, TIFF, GIF), PDF, Adobe Illustrator (AI), EPS, SVG, Photoshop (PSD) and ZIP. Each file is checked after upload: its content must match its type, or it's refused.

The largest file depends on your plan: 25 MB on Free, 100 MB on Pro, 250 MB on Plus. You can set a lower limit per field.

Files per item sets how many files a shopper can attach to one item (1 to 20).

Image checks

Choose a minimum resolution, either in pixels or as a print size with DPI (for example 20 × 30 cm at 150 DPI = 1182 × 1772 px). Shoppers see the pixel size of their image. When it's below your minimum they see a note that it may print blurry, or, with Refuse images below the minimum, they're asked for a bigger image.

Cropping

Turn on Ask shoppers to crop images to a fixed format and pick a format (1:1 for a coaster, 3:4 for a poster, or your own). After choosing an image, the shopper places it in a frame of that format. You receive the cropped image at full resolution.