Files and orders

Where you find the files

• Order page: the Uploaded files block lists every file of the order with a preview, its pixel size and the item it belongs to. Download all (ZIP) gives you all files in one archive, sorted into a folder per item.
• Uploads in the app: every file, newest first. Search by order number, file name or product.
• The order itself: each item carries the file names as a line item property, so they show in the order, packing slips and order notifications like other product options.

Preview and download links are signed and work for one hour. Open them again from the order page or the app any time.

What counts against your plan

Only files that end up on an order count, once, in the month the order was placed. A shopper who uploads a file and never orders costs you nothing: that upload waits 7 days and is then deleted.

When you reach your monthly limit, the upload field is hidden until the next month starts (or until you switch to a bigger plan), and we send you one email. Files you already have stay on their orders.

How long files are kept

Order files are kept for 90 days on Free, 1 year on Pro and 2 years on Plus, counted from the order. Then they're deleted. Download what you need to keep before that; the Uploads page shows the date for each file.

You can delete a file earlier from the Uploads page.

Privacy

Files are private. There is no public link and nobody can list them. The app stores no shopper name, email or address. Details: privacy policy.